Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Dr. John Bagshaw 21/02/2011

I was very impressed by the speed and courteousness of the service you offered in repairing the screen of my iPAQ 3970. I sent the package to you on a Saturday afternoon (earlier this summer) by Post Office Special Delivery Service. It was returned to me with the screen in pristine condition first post Wednesday morning. I have no reservations in saying this. Also, I found you very helpful and open in your discussions with me before I sent the iPAQ to you. The iPAQ is still functioning well. I won't drop it again, I hope.

Mick Padgett 19/02/2011

Top job my IPAQ is like new again. Thank you.

Tom Chatting 13/02/2011

Only one week after my old XDA seemed long dead I received my XDA back from Nathan fixed fully kitted out; thank you so much Nathan you did everything you said you would do and more and to this day I am still discovering the new features of my XDA that you have installed for such a low price. Thanks Nathan!

Philip Hennessy 13/02/2011

My experience with Nathan has been an eye-opener. At last, I have come to realise that there is at least one person out there giving a service in the truest sense of the word. I sent my iPAQ off on the Thursday afternoon, and it was back with me 9 days later and (shock/horror) it worked as well - brilliant, just brilliant. You organisation is a credit to you, and one which other companies should set their own standards by, all of which fall far short of yours. You have my unending support, and I am so pleased that it was just a casual search through Google that brought you to my attention. Someone was smiling down on me that day!

Tony Humphreys 12/02/2011

Old but treasured iPod Touch with cracked screen and dodgy earphone socket returned to health - almost by return of post. Terrific service. Highly recommended.

Daniel Matos 03/02/2011

Excellent Service! I do lots of transactions over the internet (eBay, business suppliers, etc.) and I just wish everyone worked half as good as Nathan. Thank you!

Marcus Read 01/02/2011

Sent my iPhone (unlocked) to be upgraded to the latest firmware as I was experiencing constant crashes. The upgrade was done quickly and solved all my problems. The after service help was great. I had a few problems with the iphone excepting my Spanish sim card but a few mails and the problem solved. Great to know that you can get a prompt and human/personal response. Thanks for all your help.

Mick McQuade 31/01/2011

I find Paul and Nathan easy to deal with, they are knowledgeable, skilled and display excellent customer focus. They are more than flexible in their approach to address customer needs. I wish them and iPAQ Repair & Parts every success in the future. I almost wish my iPAQ would break down more often!

Philip Hunter 28/01/2011

Great Service - responsive staff answering all questions promptly and very quick turn around for the repair. Amazingly cheap compared to what I was quoted by HP as well. I can't recommend IPAQ Repair & Parts enough. I was really impressed by them.

Martin Longhall 22/01/2011

Just a quick note to say thanks very much for such fast & efficient service. Repair posted on a Tuesday, returned to me all fixed on the following Tuesday I'm well impressed Thanks again!!

Andy Mansell 22/01/2011

Thank You so much Nathan really professional job you were a real life saver I will defiantly be recommending you to all who will listen!!

Davie Bell 22/01/2011

Was told by HP too expensive to repair my iPAQ screen so found Nathan what a star brilliant service advice and general brilliance.

Yo Tomita 20/01/2011

I am very pleased to have asked Nathan to fix my iPAQ. He was quick and I saved 63 pounds! I will recommend him without hesitation.

Richard Hannah 16/01/2011

Having received a dispatch email from you, I was worried that you had sent me the screen for my iPAQ HX4700, instead of keeping hold of it to repair the unit that I was sending in. It turns out you had received my unit, effected the repair and had sent it back - in less than a day!! Well done. It works a treat. Many thanks for such a speedy service.

Darryl Seager 15/01/2011

Service and advice is excellent and the delivery service second to none. I wanted another protective case for my iPAQ H3970 to allow me to fix it permanently to my car for Sat Nav purposes. I was actually e-mailed back with an offer of a refurbished model at a cheaper price! I subsequently ordered that and when it arrived it looked absolutely perfect.

Trevor White 11/01/2011

I would just like to say thank you for the level of service your site offered. I found your site on the web, mailed my details to you. I was immediately mailed back the full repair cost. I sent my IPAQ on the Friday for a new control board. My iPAQ was returned just 2 days later all fixed. I had phoned Compaq directly for a quote. To date they have not come back to me. Once again thank you for such a good service, we have over 60 iPAQs at my work and I have sent your link as a mail to all users.

Tim Mash 10/01/2011

Hi Nathan, Great service, my Mio was dead and couldn't be powered up at all, sent it to you and you fixed it in double quick time, now I'm using it again and I am very happy. Many thanks Tim

Alun Ward 08/01/2011

Thanks soooooo much for your very efficient service. I thought my iPAQ was a write-off, with a constantly flipping screen, but it's got a new lease of life. I meant to comment before, but here it is now anyway, a very satisfied customer. Excellent service, cheers.

Ed Low 31/12/2010

Sent my iPAQ for a charge circuit repair. Quick turnaround received it back well packaged, Thanks Nathan got a few friends with damaged iPAQ’s will get them to send it to you. Brilliant service

Eric Colbrant 24/12/2010

Obliging, very qualified repairer offering an exceptional service of quality even for the foreigner. He is in my opinion the very large specialist for repairs in the iPAQ.

Charles Slattery 06/12/2010

Thank you for your high quality work done on my iPAQ 4350. You did an excellent job with the touch screen and LCD replacement, and it now looks and works like it's new! Thank you. Denver, Colorado, USA

Christine Smith 06/12/2010

Good speedy service, and quick reply to emails thanks to Nathan Dickman.. Cheers Chris Smyth

Roger Barefoot 23/11/2010

Cracked my iPAQ 1940 screen when removing it from a RAM Mount. HP wanted funny money just to look at it. Nathan's diagnosis was quick and correct, cracked touch sensitive screen. Replaced it for far less than half of what HP wanted me to pay just for them to look at it. A very valuable service to all iPAQ users. Thanks Nathan, I do hope I never have to use you again, but it is very reassuring to know that you are there if I do have a problem. Fast, efficient, and friendly service. Thanks Nathan.

Tigest Damtew (Sweden) 08/11/2010

First of all I want to thank you all the iTech repairing and parts in U.K for doing such an amazing job to my ipaq with in such a short period of time. You all are so kind. iTech repairing & parts isn't only the company that you get the right service for the money you spent but also an organization you can trust, ask what ever you like and get positive and genuine answers as fast as possible less than you could ever imagine for most definitely.

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