Customer Reviews

At iTech Repair Ltd. We take pride on what people really say about the level of repair services offered and the quality of spare parts supplied, we act upon constructive criticism, and thrive on kind words. Customer service is our highest priority. We will do everything within our power to enable our customers to receive the lowest prices, highest quality parts and repairs and impartial free expert advice.

The best way for you to appreciate our high levels of customer service is to use us for a repair or supply of parts. Many of our customers contact us, their comments and feedback are below, please feel free to browse through the following pages.


Si Turner 19/04/2012

After crashing the ROM on my IPAQ sent it to Nathan. Excellent communication and service. Saved over £100 on the repair. Will definitely be using again if I get any more problems.

Sara Gibson 10/04/2012

Very rapid dispatch and good response to queries. I am very pleased with the quality of the aluminium case. I've only had the IPAQ a few days and it was immediately apparent that it would need a protective case. The HP one that came with it is useless because you can't use the IPAQ in the case, it is difficult to remove without hitting the voice recorder button and it's not very pretty. My new aluminium case looks great, is convenient to use and isn't bulky. I'm amazed that these things are not more widely available. Even HP don't offer anything this good. Thanks for finding/sourcing the product and for good value and great service.

Ronan O'Connell 07/04/2012

I can't speak highly enough of IPAQ Repair. On two occasions the screen on my HP IPAQ hx2400 has failed and on both occasions IPAQ Repair's professional & user-friendly service has had me back in operation in a short space of time with the minimum of fuss. In these days of shareholder-focused corporations for whom customer service is just a slogan, it's a rare pleasure to get to write in praise of an organisation that is genuinely responsive to its customers.

Pat Taylor 02/04/2012

Really impressed with the efficiency and speed of repair to my IPAQ. Excellent ease of placing an order. I would recommend you to anyone looking for service.

Mike Coulthard 31/03/2012

The prompt repair and delivering my iPAQ back in the timely way exceeded my expectations. It did what it said on the tin. Will recommend to fellow users of iPAQ's

Robert McQuade 30/03/2012

Thank you for your prompt service, I have been lost without my H3850! I will certainly recommend you to anyone with iPAQ problems.

Leon Murphy 26/03/2012

After resigning myself to having to send my iPAQ to the USA, I came across these people! I'm glad I did, iPAQ was repaired within time promised, and really was as quick as the post office would allow! Very fast friendly service!

John Messenger 18/03/2012

A very thorough repair, which was more complicated than it first, appeared. Excellent value for money and thoroughly to be recommended. And what an excellent website.

Kevin Fuller 11/03/2012

Excellent service, very easy to navigate website, prompt reply to emails and dispatched the goods as promised. Larger websites and corporations could learn a lot from this shopping experience. I will be back!

Simon Springate 09/03/2012

What a service - very fair price to check why my ipaq didn't work. Then one email two days after posting to them, unit fixed and back to me fully working - 7 days start to finish (and there was a post strike on!!) Very impressed, this is what service should be.

Mark Deacon 09/03/2012

Thanks for the speedy repair. After waiting over a month for another PDA repair company to try and fix my screen on my IPAQ 4700. I had it returned and sent it to IPAQ repairs where a week later my PDA was fixed! Wish I'd seen this site first. A great job, highly recommended.

Tony Przybylski 08/03/2012

Brilliant speedy Navman repair service, Thank you.

Rob Stokes 27/02/2012

We were very impressed with the service and response from you. Parts and equipment delivered faultlessly and we're happy to have a working iPAQ again. Will be adding a link to you from our own website if that's okay as more people need to know about your services and we would highly recommend you.

Darryl Seager 27/02/2012

Service and advice is excellent and the delivery service second to none. I wanted another protective case for my 3970 to allow me to fix it permanently to my car for Sat Nav purposes; I was actually e-mailed back with an offer of a refurbished model at a cheaper price! I subsequently ordered that and when it arrived it looked absolutely perfect.

Brian Pope 22/02/2012

Just wanted to drop a short thank you note for rapid delivery of excellent genuine replacement battery. Made mistake of ordering cheap copy which iPaq did not recognise. Still in discussions with that particular supplier about validity of their assertions and where duty of care rests. Will not make that error of judgement again. Have saved you to favourites and intend to use again and advised my staff to engage when need arises.

Tony Sparling 21/02/2012

Having decided to refurbish my old iPAQ after 5 years heavy usage I happened upon the iPAQ Repairs & Parts website. Well what a revelation this turned to be. With expert guidance from Nathan Dickman I am now up and running with a refurbished iPAQ and am highly delighted with it. Their step by step guidance for DIY repairs on the web is terrific.

Gina Bailey 18/02/2012

Nathan must be the nicest (please read that as "the best") guy I have ever had to deal with online. He gave me freebies when I should have been paying him extra, and then he trusted me to make a postal payment and dispatched my beloved 2210 before he even received the envelope! It is so positive to find a real and genuine person full stop these days, let alone online. Excellent, excellent man. Tell everyone you know with an iPAQ to bookmark this site - we will all need it at some point. Do not have any concerns over using his services, let us, the customers, be testimony to his honesty and knowledge. Thank you Nathan, you rocked my world ;)

Iain Elrick 16/02/2012

Service was excellent so far, answering email at 10-11 at night was beyond the call duty, am looking forward to receiving the parts when in stock Email to say parts was delayed was very good and much better than other supplier I have dealt with that left you waiting for weeks.

John Metcalf 15/02/2012

You know that worry you have when you send off your precious PDA to a new outfit you have never heard of you that you found on the internet. You pays your money, carefully wrap your item and send it off thinking will I ever see this again. Well, no worries with these people. Plenty of email updates, status reports speedy repair and return. Well done all at iPAQ Repair & Parts. If you keep this up you will succeeded in business.

Robert Chu 04/02/2012

This guy is fantastic! great e-mail communication and high speed shipping.. I ordered a stylus lock and received it a couple of days later, in New York! the lock works great too! I have recommended ipaqrepair to all my friends who own an ipaq. I'd love to do business with ipaqrepair again!!

Jon Paterson 02/02/2012

Excellent service all the way through, a true breath of fresh air in regards to customer service! Nathan offers very competitive pricing on new iPAQ models don't forget to ask.

Steve Hunter 30/01/2012

Been having problems with the speaker on my PDA and received quick feedback from Nathan on what the issue may be. Also ordered a GPS mount & car charger from the web site, which are excellent quality. Highly recommend the service I've received.

Ian Ashton 23/01/2012

First Time order. Did not spend much. Extremely impressed with very efficient speedy service. Very rare these days. Excellent first class service. Would order again and recommend to anyone.

Matt Judge 16/01/2012

I needed a new backup battery for my iPAQ 1940 (Moral: don't leave it lying around for 8 months without the main battery in!). Nathan was extremely helpful in helping me change it myself - as much confidence as technical know-how. The spare part arrived quickly and had me running within half an hour. An excellent and professional service, and great value too - highly recommended.

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